With 30 years experience creating powerful software solutions for more than 450 customers, we could tell you how we're helping agencies meet the challenges they face on a daily basis.
But we wanted to let some of those customers tell you themselves how they have become more effective and efficient with Vertex Systems as their technology partner:
TESTIMONIALS
A video testimonial from the Center for Disability Services in Albany, NY:
"The Vertex system has made it possible for us to unify our purpose at Work Training Center. It gives us the tools we need to have uniformity across all departments. Everyone follows the same procedures because the software allows us to enforce a single discipline across the organization. It is much easier to train new staff because the software enforces our processes.
In earlier years the ERP system from Vertex allowed us to be more efficient and we were able to grow the agency. Of late is has been the tool that has made it much easier to accommodate the state budget cuts. Without the Vertex Systems software I think the budget cuts would have been disastrous."
Patrick McMilan
Work Training Center
"A few [of our customers] have given up their own Bill of Material systems entirely because we now provide that to them as an added value. The effect has been huge because they highly value the fact they can pick up the phone and ask us, 'How many XYZ assemblies can you build?' and we can answer that question in about 10 seconds."
Jack Hankes
Green Valley Enterprises
"Surviving without the control and reporting functions provided by these two crucial software packages is as unimaginable as attempting to run an organization without leadership; chaos would immediately ensue."
Kay Hamilton
Columbia Industries
“When I looked at creating internal documentation for our in-house training I realized that little documentation would be needed because the system was very intuitive and whoever designed this is a genius.”
Susan Harbaugh
Human Support Services
Schoharie County ARC in Schoharie, New York:
“We can now see what the over or under delivered services are and make adjustments to correct the billing for the following period. We immediately went from writing off up to $6,000 per month to $1,000 per month, and working to improve even more”
Greg Murray
Abilities Services
“Using the Vertex Systems Client Payroll Manager to pay commensurate wages will give us much, much more than our previous software did. We did not know how much we were missing. It will give us the performance and earnings data we need to work with participants and let them know how they are doing and be of much more help to them.
I am excited that our providers will now be able provide increased value and feedback to the people we serve.”
Sharmean Heffernan
Lane Specialized Services
"Our jaws are on the floor!"
Sharmean - after viewing our product demo
"I am very satisfied with Vertex Systems. They have helped eliminate a lot of headaches and a lot of time spent here on the weekends due to our improved efficiency in time entry through Client Payroll Manager.
We now enter time into a hand held right on the floor, upload it into the system, and then into the payroll system without ever entering it again.
This has also eliminated questions and errors due to poor handwriting. I would most definitely recommend Vertex Systems to any agency that wants to become more efficient and improve accuracy. "
Rhonda Tubbs
Genesee County ARC
"Vertex has brought us into the world of new technology!"
Mark Kantonen
SKCAC Industries
"We were looking for a non-profit software system that was user friendly, provided support when needed, and was reasonably priced. Vertex Systems has met those needs and more. We actually utilize one of our clients for data entry and they have had no problem using the system.
We have had good response from Customer Service and Tech Support with great follow up. And, Vertex Systems is priced modularly which enabled us to purchase only the software and support that we needed.
After my experience, I recommended that our Residential Services look at Vertex for their Case Management software which they have also purchased and satisfactorily implemented."
Jim Clark
Flatlander Mailing Company
"The system makes sure we're in compliance with the regulations at all times and that everyone is being paid a fair wage for the work that they are doing."
Marge Snavely
Horizon House of Illinois Valley
"We are very happy with Vertex Systems! The training has been wonderful, the daily input of client jobs has been so much quicker, and the DOL compliant reports are just what we need. With us changing two different software programs at the same time, we were able to compare services, and yours was so much better.
Entering time is now a breeze with Client Payroll Manager. We are now keeping up daily with our time entry where we were getting up to a week behind before getting time entered into the system. Also, the canned reports in the system are good, but Vertex was able to customize a report specific to our needs.
I do recommend Vertex Systems and have referred their services to another agency who successfully implemented their services as well. "
Susan Overdeck
Brown County Developmental Services, Inc.
"Our goals in looking for a new software vendor were to save time and money, be able to provide DOL compliant reports, and receive excellent customer service. Vertex Systems came through on all accounts.
We saved time by reducing our time entry process by 40%
We saved money by eliminating one staff person who was dedicated to time entry
We are able to quickly produce easy to read and understandable reports that prove our compliance
We are very satisfied with the implementation process, the knowledgeable and patient training, and the thorough follow up
Vertex Systems was referred to us by Brown County Developmental Services and we would not hesitate to recommend Vertex to other agencies."
Mary Rose Sudbeck
Nemaha County Training Center
"Did you ever know that you're my hero?" (Sung to Lisa Leppert)
Robert Hromika
Life'sWork of Western PA
"Front office staffing was reduced by 40%, largely due to elimination of some steps formerly required to process our client payroll. Our production supervisory staff was reduced 40% as well, and their throughput is effectively unchanged from our pre-Vertex Systems days. We've redirected some of those resources into client care."
Jack Hankes
Green Valley Enterprises
"Occupations, Inc. is very pleased with the decision to purchase Vertex's Client Payroll Manager. We have no hesitation in recommending Vertex Systems to other agencies. We also looked at their Mobile Timesheet Entry and Job Manager products and intend to review them for potential future intergration into Occupations' overall systems infrastructure."
Ron Colavito
Occupations, Inc.
"DOL compliant reporting all of a sudden became very important when we were audited and had to go back two years and make tiny adjustments that took weeks.
Vertex Systems provided exactly what we needed through Client Payroll Manager’s reporting capabilities to prove compliance. The Payroll Manager has also allowed us to reduce our staff based on time saved from entering data for our payroll. And, I would like to sing the praises of Vertex’s implementation, training, and support staff!
Yes, I would certainly promote Vertex Systems as your next choice for your agency software."
Ann Vitosky
Gulf Coast ARC
"KSI found themselves in desperate need of new enterprise software.
After much research we narrowed our research down to two companies. One company did not want to come to Milford and meet with our management team to discuss what they could do for us.
On the other hand, Sanford Chandler [CEO of Vertex Systems] made the decision to come to KSI and show us how Vertex could help out our organization. That was a very informative and successful visit.
The management team and I were very excited to start our new adventure with Vertex. KSI went live July 1, 2008 and are still learning new and exciting ways Vertex software can help KSI make better management decisions. Kudos to Sanford and his great support team."
Brenda Rutherford
Kent-Sussex Industries
And we've got many, many more quotes from our customers across the country. Let us know if you'd like even more feedback from your peers.
If your agency is ready to be more productive, save time, eliminate errors, and not only become sustainable but profitable, contact Vertex Systems today. We’ll add your testimonial shortly after we’ve implemented all the right tools to help your staff do their jobs.
